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Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Malaysia.
What are the standard delivery times within Malaysia?
For West Malaysia, delivery typically takes 3 to 5 business days. For East Malaysia (Sabah and Sarawak), please allow 7 to 10 business days for your order to arrive.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging with tags attached. Please note that sale items and intimate wear are not eligible for returns due to health and hygiene standards.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's website to monitor your shipment.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go eWallet, and Boost.
Are the products sold on this website authentic?
Yes, this is the official Steve Madden Malaysia online store. All products sold here are 100% authentic and sourced directly from the brand.
How do I determine my correct shoe size?
We provide a comprehensive Size Guide on every product page. We recommend measuring your foot length in centimeters and comparing it to our US/EU conversion chart for the most accurate fit.